Meeting/Event Information

November 2017 Monthly Meeting

November 13, 2017
5:30 PM to 8:30 PM
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Hilton Garden Inn
26000 American Dr
Southfield, MI 48034
Venue Website

Registration: 5:30 pm - 6:00 pm
Networking Forum Presentation & Dinner: 6:00 pm - 7:15 pm
Speaker Presentation: 7:30 pm – 8:30 pm

Attendees will receive 2.0 PDUs for this event.

Note: There will be a "speaker only" option for those only listening to the speaker (dinner not included). These attendees will receive 1.0 PDU and should arrive by 7:15 pm for announcements. 

REGISTRATION NOTE: Advance, online registration will close at Noon on the Friday prior to the meeting.  Please register in advance to secure your seat and dinner.

Please click here for the Cancellation Policy & Informed Consent Release


Monthly Meeting Topic: The Continuum of Virtual Care Applications – People, Process, Technology

HFHS has developed standards and operating procedures to make implementation of virtual care programs seamless for stakeholders. By completing various virtual pilot programs, including both primary care and specialty virtual encounters, HFHS has been able to increase the number of virtual encounters 400% with positive patient and provider results.

As the industry continues to shift towards value-based care, virtual care or telehealth has become an effective strategy to improve access to care and reduce cost across the continuum. The Henry Ford Health System’s Virtual Care mission is to improve the healthcare experience by leveraging virtual care and technology to increase access, reduce costs, improve workflows, increase quality, improve customer convenience and enhance existing portals. Virtual Care applications include doctor consultations, diagnosis and treatment, education, and ongoing health monitoring. Henry Ford Health System has developed a virtual care strategy and processes to support and implement these various applications across the continuum of care including remote monitoring, e-visits (store-and-forward), Clinic to Clinic telemedicine appointments, eConsults (store-and-forward), virtual IP and ED consults, MyChart Post Op Follow Ups, and MyChart Video Visits. Our strategy included an in-depth needs assessment and standardization across the health system and medical group. Some operational and process components include a virtual care organizational structure as well as standard project work plan, intake request application, equipment kit, EMR build criteria, metrics, and review process.

In the beginning stages, we worked with early adopters to develop standards and streamline implementation. We have completed various virtual pilot programs including both primary care and specialty virtual encounters. These pilots produced over 100 virtual video visits/consults and over 700 asynchronous/store-and-forward encounters in 2015 with positive results. In 2016, with the support or dedicated resources and system strategy support Henry Ford conducted over 2,000 virtual video visits/consults and over 1,200 asynchronous/store-and-forward encounters. In addition, Henry Ford also admitted more than 1,600 new patients to their e-Home Care program (remote tele-monitoring at home) with 200 patients active daily.

Speakers: Courtney Stevens and Marie Lee

Courtney Stevens, the Director of Virtual Care for Henry Ford Health System, develops the strategy and standards for telehealth expansion throughout Henry Ford Health System’s continuum of care. She started at HFHS over 10 years ago in Process Improvement as a management engineer, where she has applied her industrial engineering and project management skills to various projects to aid in health system integration and alignment. Courtney was integral in the development and deployment of various system-wide (over 24,000 team members) trainings, as well as a standard system approach to leadership rounding. Courtney has a Bachelor of Science in Industrial Engineering from Western Michigan University and Masters of Science in Engineering Management from Wayne State University.

Marie Lee, a Program Coordinator for Virtual Care at Henry Ford Health System deploys telehealth programs throughout the health system. She started her career with HFHS about 10 years ago as the Training Coordinator for the Contact Center, the centralized appointment scheduling hub for over 600 of the system’s providers. Marie was part of the project team to roll out the system electronic medical record (Epic), which had a project scope of 3 years and $300M. Marie recently joined the Virtual Care team where she is able to utilize her project management, training, and telecommunications background to effectively implement new programs. Sha is also a part time faculty lecturer at Eastern Michigan University in the College of Technology. Marie has a Bachelor of Science in Communications Technology from Eastern Michigan University, a Masters of Education in Instructional Technology from Wayne State University, and earned her PMP certification in August of 2015.

Forum Topic: Leadership Today

With unruly forces pummeling business from all sides, creativity has been labeled the single-most important business attribute.

To succeed, leaders must be focused on creating a culture of resilience and empowering beliefs where everyone’s locked in; a flood of new, creative ideas needs to flow from every level of the organization.

Top leaders then release the krackin: a systematic approach to selecting and launching the ideas that will best drive growth and innovation.

Tom Nestor gives thoughts, facts, case studies, and stories with a fresh look on this critical leadership challenge. A highly successful entrepreneur and speaker, Nestor shows leaders how to release his simple but effective framework to ramp up the creativity and launch ideas that will break through and soar in the face of great odds.

Speaker: Thomas Nestor

Tom Nestor is a best-selling author of 3 books and a Professional Speaker, specializing in Leadership, Sales, and Motivation.

Tom was a top National Speaker for Tony Robbins from 2013-2015, speaking over 300 times to fortune 500 companies including Google, Disney, and the NFL.

He is also an entrepreneur and business owner in the Chicagoland area. Tom has a passion to see people reach their full potential and dreams.



$40.00 PMI-GLC Member - Full Meeting (Forum speaker, Dinner & Featured speaker)
$35.00 Earlybird rate before November 8

$40.00 Members of National PMI or Other Chapters (not GLC) - Full Meeting (Forum speaker, Dinner & Featured speaker)
$35.00 Earlybird rate before November 8

$50.00 Non-Member - Full Meeting (Forum speaker, Dinner & Featured speaker)
$44.00 Earlybird rate before November 8

$20.00 PMI-GLC Member - 7:30pm Speaker Only (No Dinner)

$20.00 Members of National PMI or Other Chapters (not GLC) - 7:30pm Speaker Only (No Dinner)

$25.00 Non-Member - 7:30pm Speaker Only (No Dinner)


The Continuum of Virtual Care Applications –People, Process, Technology